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Use case - Build governed agents

Automate routine tasks with governed AI agents

We build AI agents on Paradym Next to automate routine and repetitive tasks across your business. Agents work from your systems, processes and policies, with workflows, integrations and governance controls tailored to your requirements.

What it is

Agents that understand your business and act within your rules.

In Next, AI agents use your application knowledge, business rules, policies and other organisational knowledge to execute tasks through configured, governed workflows. Custom integrations allow them to take action in your other systems, with human review and approval where you specify it.

Compliance evidence

Evidence for audits and certifications gathered from your documents and records, and checked against each control.

Document checks

Contracts, certificates and submissions checked against your policies, with gaps flagged.

Triage and routing

Requests, tickets and enquiries read, classified and sent to the right team with the context attached.

How we build and govern it

From one scoped task to an agent running under your rules.

Start with a free workshop to define the agent at a high level and estimate implementation cost and duration. If you proceed, our consulting team configures the context, workflow, integrations and controls with you.

  1. 1

    Scope the task

    Our consulting team

    Help define the agent’s tasks, required context, integrations and governance controls. Prepare an outline specification and indicative cost and duration.

    Your team

    Explain the current process, provide examples and define the desired outcome. Agree the scope and where human review or approval is required.

    Scope approved
  2. 2

    Configure and build

    Our consulting team

    Configure the knowledge context and agent workflows, build the agreed integrations and apply your governance controls.

    Your team

    Provide the required information and system access. Specify permitted actions, mandatory or advisory controls, and human review and approval steps.

  3. 3

    Test with your team

    Our consulting team

    Test the agent workflow against representative tasks and exceptions. Refine the context, integrations and controls based on the results.

    Your team

    Review the results, confirm that the agent performs the agreed tasks and approve it for use.

    Ready to run
  4. 4

    Operate and improve

    Our consulting team

    Train your users and support adoption, with further consulting support available as needed.

    Your team

    Run routine work, review results and update the context and configuration as requirements change.

Outcomes and benefits

Reduce repetitive work while retaining control.

Agents carry out the steps you configure using the relevant business context. You decide which tasks run autonomously and where review or approval is needed.

01

Less manual preparation

Reduce the time spent gathering information, checking documents and classifying requests.

02

Work that can be reviewed

Review records, actions and decisions in the workflow.

03

Autonomy you configure

Choose permitted actions and mandatory or advisory controls. Adjust the workflow as requirements change.

Governed throughout

Configure mandatory or advisory controls within each agent workflow. Decide which actions run autonomously and which require human review or approval.

How governance works
FAQ

Common questions

What kinds of task suit a governed agent?

Recurring tasks that follow rules but need reading, checking or judgement, and that take up people's time today, such as triage, document checks and evidence gathering. The workshop helps you choose one with clear value.

Can an agent act directly in our other applications?

Yes. This requires client-specific configuration of the integrations and agent workflow. You decide which actions are permitted, which can run autonomously and which require review or approval.

What happens when the agent is unsure?

The workflow defines when work is referred to a person and what requires review or approval. Our consulting team can help configure these steps and test them against representative cases.

Which models does the agent use?

Models from your pre-authorised list, chosen for each agent. You can switch provider with a configuration change.

Does our data leave our environment?

It does not have to. Next can run in your own cloud region, an EU sovereign cloud or on premise.

What does the free workshop cover?

The workshop is a short discovery exercise to define the proposed agent at a high level. You receive an outline specification and an indicative implementation cost and project duration. Building and deploying the agent are scoped separately.

Scope one task for a governed agent.

Define what the agent should do and receive a high-level specification with indicative implementation cost and duration.